Electronic Prescription Service (EPS)

Most prescriptions for medicines and essential supplies are now signed, sent and processed electronically. Essential supplies include things like catheters and colostomy bags. You have 2 choices for how this works (1) You can choose a pharmacy or dispenser to dispense all your prescriptions. When you get a prescription, it will be sent electronically to the dispenser you have chosen. You can collect your medicines or essential supplies without having to hand in a paper prescription. (2)You can decide each time you are issued a prescription where you would like it to be dispensed. When you are issued a prescription, you will be given a paper copy that you can take to any pharmacy or other dispenser in England. The paper copy will contain a unique barcode that will be scanned to download your prescription from the secure NHS database. Paper prescriptions will continue to be available in special circumstances, but almost all prescriptions will be processed electronically. Choosing a pharmacy or other dispenser If you get regular prescriptions or are already using a prescription collection service (where a pharmacy collects prescriptions from your GP practice for you) then choosing a pharmacy to dispense all your prescriptions may save you time by avoiding unnecessary trips to your GP. You will still order your repeat prescriptions in the same way as you do now, but your prescriptions will be sent electronically to the pharmacy or dispenser of your choice. You will not have to collect a paper repeat prescription from your GP practice. Cancelling or changing your choice of pharmacist or dispenser You can change or cancel your choice of dispenser at any time. Simply speak to your GP or pharmacist before you order your next prescription. You should allow time for the update to take place to avoid your next prescription being sent to the wrong place. What can I do if I'm unhappy with the process? You should be provided with information about electronic prescriptions and give your consent before your choice of dispenser is recorded. If you're unhappy with your experience, you can complain to the dispenser, your GP practice or your local integrated care board (ICB). Find out more about the NHS complaints procedure by visiting https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/ If you would like for us to dispense your medications, we will require your permission. This can be done by filling in the Nomination Form or by directly informing your GP practice. If you would like to enquire further about our pharmacy services, then please do so by using the link below.